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Substitutions in Microsoft Flow

The post you are reading now was inspired by a recent question I saw on my Twitter. User was asking if it is possible to reassign a task to another employee if the current assignee is out of office without an access to their Office 365. I found this question as a direct link to a well known functionality of business applications called “substitutions”.

Microsoft Virtual Agent for Dynamics 365

Dynamics 365 Virtual Agent

I wasn’t aware that Microsoft has built a solution, that simply allows any Power User to create their own, very functional conversational bot. I was always thinking, that creation of bots requires programming knowledge and therefore somehow is out of my radar, but it turns out I was wrong.