One of the very powerful features of Power Virtual Agent is the functionality called “Entities”. It’s main purpose is to let bot ask question to user, then let user answer to the question in natural language, using full sentence and finally to extract from that response key points, that will let the bot to move on in the conversation.
With the fresh release of Power Virtual Agent and its general availability (2nd December 2019) a bunch of new features were added to the tool. One of them is the functionality that allows us to publish the bot and use it in Teams for example. Or Messenger. Or Slack. Or …
I wasn’t aware that Microsoft has built a solution, that simply allows any Power User to create their own, very functional conversational bot. I was always thinking, that creation of bots requires programming knowledge and therefore somehow is out of my radar, but it turns out I was wrong.
Some time ago a customer asked me about a more effective user experience when approving tasks in workflows. The reason was that a manager, who was always involved at some time, was on the position, that if he is just sent an e-mail with approval request, this e-mail is going to simply get lost in his inbox and therefore he wouldn’t be able to respond. On the other hand he is using Microsoft Teams often, so asked if he can be notified about a task approval via that app.
The Nintex Xchange conference in San Diego has just finished. Although I haven’t had the opportunity to be there myself, our community is sharing fast still hot news from the event. I decided to put them in order facing my personal interests.